HABC Level 2 (NVQ) Certificate in Customer Services
This qualification is suitable for learners wishing to improve their competency of customer service including how best to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
Suitible candiates will hold a Customer Services oriented role. This will ensure that you are bith eligible and able to meet the criteria neccesary to compleing the qualification.
In order to achieve the Level 2 NVQ Certificate in Customer Service, learners must achieve a minimum of 28 credits overall.
Learners must achieve all units in mandatory group A and a minimum of 20 credits from the optional units in groups B – E. At least one unit must be chosen from each of the optional groups.
Units include: -
- Maintaining a positive and customer-friendly attitude
- Adapting your behavior to present a good customer service impression
- Communicating effectively with customers
- Providing positive impressions of yourself and your organization
- Promoting additional services or products to customers
- Processing Customer Information
- Living up to the customer service promise
- Making customer service personal
This qualification is about being able to understand and explain the principles of customer service and the way they can be applied in specific customer service situations. The basic principles influence all aspects of making customer service work and enable the learner to place professional customer practice in the context of their industry sector and their own organisation. Above all, working as a customer service professional involves working with colleagues to develop deeper and broader understanding of customer service language and principles.
If you have any questions regarding this qualification, please contact our The Team: firstname.lastname@example.org
Minimum Loan Value (12 month product) £250 (this is the total value less deposit)
Minimum Loan Value (24 & 36 month product) £450 (this is the total value less deposit)